Accessible Customer Service (AODA)

The OFAH is committed to providing our goods and services in a way that respects the dignity and independence of people with disabilities. The OFAH is also committed to giving people with disabilities an equal opportunity to access our goods and services, and allowing them to benefit from the same services, in the same place and in a similar way as other members, customers, visitors, and other third parties.

Click here to read the OFAH’s Accessible Customer Service Policy (PDF). The policy is available in alternate formats upon request.

Feedback Process

The ultimate goal of the OFAH is to meet the expectations of members, customers, visitors, and other third parties while servicing people with disabilities. Comments on our services regarding how well those expectations are being met are welcomed and appreciated.

Feedback regarding the way OFAH provides goods and services to people with disabilities can be made in any form (e.g. in person, by telephone, in writing, by fax, or in electronic format including e-mail, or any other reasonable method) and for reporting purposes, all feedback will be recorded.  All feedback should be directed to the Human Resources Assistant:

        Human Resources Assistant
            Ontario Federation of Anglers and Hunters
            P.O. Box 2800
            Peterborough, Ontario K9J 8L5
            Phone: 705-748-6324 Ext. 245
            Fax: 705-748-9577
            E-mail: aodafeedback@ofah.org 

Feedback will be used to improve customer service. If it is deemed appropriate that the feedback receive a response and the author of the feedback has provided his/her contact information, the OFAH will respond within five (5) days of receiving the feedback, in the format in which the feedback was received.